Our COVID-19 Commitment to You
A Message from the Director of Sales and Marketing
Last updated 19 May 2020
Firstly, let me start by saying a huge thank you to you all for your support through these interesting times. As we navigate through the weeks and months of COVID-19, we have learnt how to pivot and adapt.
Head Office Support
I’d like to take this time to confirm that even in isolation our business and service to you will not be compromised and will continue seamlessly. You can be assured we are still contactable via email or telephone while our Head Office staff remain in self-quarantine.
However, there have been some things that we have not been able to control. One of these things has been the situation around freight & transport. As different States & Territories across Australia and New Zealand place different levels of access to their residents’ homes, we have had to adjust.
Even though as a general rule, freight has continued to be able to be picked up and put into the transit system, the closure of borders and the limitation on air freight has created delays. We are doing everything in our power to ensure your product is on the freight line as soon as possible. We have created two shifts so that our warehouse team are split and working from 7am – 6pm AEST each day to ensure social distancing while at the same time providing as speedy a service to you as possible.
Australia Post has kept us informed that freight is being delayed up to 3 weeks for some areas, and yet only a few days in others. We apologise if any of this causes inconvenience and again thank you so much for your support.
If you have been provided tracking details, you can track your product shipment here.
Please also be mindful that Australia Post has announced that they have removed signatures on delivery for drivers, posties and post office workers due to the COVID-19 outbreak. They will ask for customer's name from a 1 metre distance and are also encouraging customers to maintain a one metre distance. For more Australia Post updates click here.
CHOCOLATE COMPLETE SACHETS
Due to the worldwide shipping constraints caused by COVID-19, our latest shipment of Chocolate Complete Sachets were delayed in reaching Australia.
We have now received the Chocolate Complete Sachets and are filling orders as quickly as we can get you your chocolate fix asap!
We sincerely apologise about this impact on Complete orders and as always we appreciate your support, your patience and your understanding.
Concerned about your delivery?
If you have any concerns about your delivery or are worried about your financial situation and being able to afford Juice Plus+, please contact our office as we will always assist where we can.